Refund & Cancellation.

1. How you pay

50% advance: paid on your order page after you read and sign the agreement. It books your build slot and we start work.

50% final payment: paid only after you have reviewed and approved the finished website, before it goes live on your domain.

2. The advance is not refundable

Once paid, the 50% advance is not refundable, including if you cancel the order, because your build slot is reserved and work starts straight away. You confirm this when you sign the agreement.

3. If we cannot deliver

If we cannot deliver the website we agreed, we refund the payment for the work we did not deliver.

If you do not approve the finished website, you do not pay the final 50%, and we keep working on the changes within the agreed scope until you are happy.

4. Cancelling

You can cancel an order at any time by emailing studio.vishora@gmail.com or messaging us on WhatsApp. Before you pay the advance, there is nothing to pay. After the advance, cancelling stops the work and the advance is kept.

5. How refunds are sent

Approved refunds go back to the original payment method (UPI, card or bank) within 7 working days. Your bank may take a few more days to show it. Payment gateway fees are not refundable.

6. Care plan

The optional monthly care plan can be cancelled any time. It stops at the end of the month already paid for, and that month is not refunded.

7. Contact

Questions about a payment: email studio.vishora@gmail.com with your order number (for example VSH-1001). We reply within 12 hours.